Talent Team and Expertise
Our team of skilled designers and strategists collaborates to deliver innovative solutions that elevate your business and create lasting impact.
Areas of Expertise
We craft user‑centered experiences by mapping journeys, prototyping, and testing end‑to‑end flows.
- UX Designer
- Service Designer
- Interaction Designer
- User Researcher
Historic Kenwood
Expanding community-led access to public transit with a scalable and sustainable model
Areas of Expertise
Experience Design
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Our Experience Design experts craft intuitive, meaningful interactions that drive engagement and build brand loyalty. We blend research-backed insights with creative solutions to create user experiences that are both delightful and effective.
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User Researcher
UX Designer
Service Designer
Interaction Designer
Case Study
Marketing
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Our Experience Design experts craft intuitive, meaningful interactions that drive engagement and build brand loyalty. We blend research-backed insights with creative solutions to create user experiences that are both delightful and effective.
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User Researcher
UX Designer
Service Designer
Interaction Designer
Case Study
Business Strategy
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Our Experience Design experts craft intuitive, meaningful interactions that drive engagement and build brand loyalty. We blend research-backed insights with creative solutions to create user experiences that are both delightful and effective.
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User Researcher
UX Designer
Service Designer
Interaction Designer
Case Study
Social Impact
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Our Experience Design experts craft intuitive, meaningful interactions that drive engagement and build brand loyalty. We blend research-backed insights with creative solutions to create user experiences that are both delightful and effective.
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User Researcher
UX Designer
Service Designer
Interaction Designer
Case Study
Meet the Founders
Kelly Costello
FOUNDER
Kelly Costello brings a consumer-centric approach to problem-solving. She stops at nothing to gather the most authentic consumer feedback. She designs projects to ensure that her clients' journeys are in their customers' shoes—to genuinely understand their wants and needs.
In addition to Kelly’s technical expertise in human-centered innovation, her deliverables result in new products and services that strongly resonate with target audiences, increasing engagement and boosting the bottom line.
Kelly has worked across many industries, leveraging many skills to build innovation capabilities.
Kelly is an active speaker and lecturer. She teaches at the Institute of Design (IIT) and Chicago's School of the Art Institute. She has also taught classes in the Executive MBA program at Notre Dame, Northwestern University, and Bowling Green State University.
She has presented for numerous professional organizations, including the AIGA, MRA, EPIC, the Art of Management Conference, and the Design Research Conference at IIT. She holds a Master of Design from the Institute of Design at IIT in Chicago.
Twisha Shah Brandenburg
FOUNDER
Twisha Shah-Brandenburg is a design leader, educator, and storyteller who uses human-centered design to drive business impact and organizational change. With over a decade of experience leading in-house design groups at companies like Target, BMW, Venmo, and PayPal, she specializes in digital transformations, building platforms, shaping product vision, and scaling teams.
Twisha teaches at the Institute of Design and DePaul University, where she mentors the next generation of designers to think critically and lead with empathy. She is also the co-founder of Impact Partners, a talent agency focused on inclusive innovation. When she’s not working, she’s raising her daughter, making art, and reimagining mythology through modern narratives.